At a glance
This summary helps you find the main points. Read the full sections below for details and exceptions.
| Topic | What it means for you |
|---|---|
| Returns | No change-of-mind returns. Products received damaged can qualify; legal consumer rights remain protected. |
| Report damage | Report visible delivery damage within 48 hours with your order number and photographs. An unboxing video is optional. |
| Refunds | Approved refunds are initiated within 3 business days after the required return and verification, or approval without return. Bank credit normally takes another 7-10 working days. |
| Payments | Use the methods displayed at checkout. Razorpay processes online payments; BOLO Shopping handles your order and product support. |
| Cancellation | Contact support before dispatch. After dispatch, change-of-mind cancellation is unavailable, subject to your legal rights. |
1. About these terms
These terms govern purchases and use of https://boloshopping.com ("BOLO Shopping", "we", "us"). Read them together with our Privacy Policy and the shipping, return and cancellation information shown before purchase. By placing an order, you agree to these terms. Changes apply prospectively and do not remove rights attached to earlier orders.
Legal operator: [INSERT VERIFIED LEGAL BUSINESS NAME]. Registered/principal business address: [INSERT COMPLETE ADDRESS]. These details must match the business accepting payment and issuing invoices.
2. Eligibility and responsible use
You must be at least 18 and legally able to enter into a contract to place an order. A parent or guardian must place orders for minors. Provide accurate contact and delivery details, protect your account credentials and report suspected misuse. Do not misuse the website, interfere with its security, infringe intellectual property or submit fraudulent orders or payment disputes.
3. Products, prices and orders
Product descriptions, sizes, prices and availability are displayed on the website. Screen settings can affect colour appearance; this does not excuse a material mismatch with the description. Prices are in Indian Rupees unless checkout expressly states otherwise. The total, including applicable taxes, shipping and any other charge, is disclosed before payment. We do not add undisclosed charges after confirmation.
An order acknowledgement confirms receipt; acceptance occurs when we confirm the order for fulfilment. We may reject or cancel an order for unavailability, a material pricing error, suspected fraud or a legal restriction, and will explain the reason. If we cannot fulfil a paid order, we will refund the amount collected for the unfulfilled goods and associated unearned charges. Price changes do not affect accepted orders.
4. Payments through Razorpay
When available at checkout, online payments are processed through Razorpay. Its payment aggregation services in India are operated by Razorpay Payments Private Limited. Only methods actually displayed and enabled at checkout are available, which may include UPI, credit/debit cards, net banking and supported wallets. Cash on Delivery applies only if expressly offered; payment is then collected on delivery. Online-payment orders require successful payment verification before fulfilment.
You authorise payment of the checkout total through your selected method and must use a payment instrument you are authorised to use. Payments may require bank authentication, fraud checks or approval by the payment provider. A debit message or payment screenshot alone does not confirm that we received payment. If an amount is debited but no order is confirmed, contact support with the order/payment reference so we can reconcile it. Verified duplicate or unsuccessful collections will be reversed or refunded as applicable; their timing depends on the bank and payment provider. We will provide the available status and reference rather than promise an immediate reversal.
Payment credentials are entered into the payment provider's interface. BOLO Shopping does not collect or store full card numbers, CVV, UPI PINs, OTPs or banking passwords. Never send these to support. We retain transaction references and status information needed for orders, reconciliation, refunds and disputes, as explained in our Privacy Policy.
Razorpay facilitates payment processing; BOLO Shopping remains responsible for its products, delivery, returns and customer service. Payment-provider terms apply to the relevant payment service and do not reduce our obligations to you. Razorpay information: https://razorpay.com/terms/ and https://razorpay.com/privacy-policy/.
5. Shipping and cancellation
Serviceable areas, shipping charges and estimated delivery times are shown in the Shipping Policy and/or checkout. Contact support if delivery is late, lost or incomplete. Courier involvement does not remove our obligations under applicable law.
To request cancellation, contact support promptly with your order number before dispatch. We will confirm whether dispatch can be stopped. After dispatch, change-of-mind cancellation is not available under our voluntary policy. This does not limit cancellation or refund rights required by law. If we accept a cancellation before dispatch, the amount collected for the cancelled order will be refunded without a cancellation penalty. We will initiate that refund within 3 business days of confirming cancellation.
6. No change-of-mind returns; damaged-delivery exception
We do not offer voluntary returns or exchanges for change of mind, preference, an incorrectly selected size or colour, or because a correctly described product is no longer wanted. Our voluntary return exception applies only when a product is received damaged. Damage caused after delivery by use, washing, alteration, misuse or normal wear is not covered by this exception.
Report visible damage within 48 hours of delivery to support@bolo.com with your order number, delivery date, a description of the damage, and clear photographs of the item, packaging and shipping label where available. An unboxing video is helpful if available but is not mandatory. Keep the item and available packaging for inspection; do not use, wash, repair or alter it beyond what is reasonably needed to inspect it. Missing original packaging or a video does not automatically defeat a valid claim.
We will acknowledge complaints within 48 hours and aim to resolve them within one month. We will assess the evidence fairly, tell you if further information or inspection is reasonably needed, and provide a reason if a claim is declined. Contact us before sending anything back. For an approved damaged-delivery return, we will arrange or pay reasonable return shipping and provide instructions. If we authorise you to arrange shipping, we will confirm the method and reimbursement first.
An accepted damaged-delivery claim will be resolved by a replacement where available and agreed by you, or a refund. We will not require store credit instead of a refund you are entitled to receive. The refund covers the affected item's price, applicable tax and delivery/return costs refundable under law; we will explain any allocation of shared delivery charges. No restocking fee or Razorpay processing fee will be deducted from an approved damaged-delivery refund.
The 48-hour window is for prompt reporting of visible delivery damage. It does not extinguish legal rights or bar claims for latent defects discovered later. Nothing in this policy excludes remedies required by applicable law for defective, deficient, spurious, incorrect or materially misdescribed goods, non-delivery, or late delivery where a remedy is legally due. Applicable warranty rights also remain available.
7. Refund method and timing
For an approved damaged return, we initiate the refund within 3 business days after receiving and reasonably verifying the returned item, or after approving a refund without return. For other approved refunds, we initiate within 3 business days after confirming eligibility and completing any reasonably necessary verification. Business days mean Monday to Friday excluding Indian public/bank holidays. We will notify you of initiation and provide the available refund reference.
Online-payment refunds are normally sent through Razorpay to the original payment method. After initiation, allow approximately 7-10 working days for a normal refund to reflect; actual credit timing depends on the payment method, issuing bank and payment network. This is separate from our initiation period. Instant refunds are not guaranteed. If credit is delayed, contact support with the refund reference so we can trace it. For Cash on Delivery refunds, if applicable, we will agree a secure bank/UPI refund method and confirm the expected credit time before collecting the minimum necessary details. Never share a PIN, OTP or password to receive a refund.
8. Content and intellectual property
Website content, logos, images and designs belong to BOLO Shopping or its licensors. Do not reproduce or commercially use them without permission. You retain ownership of reviews and other content you submit, while granting us a non-exclusive, royalty-free licence to display and reproduce it for operating and promoting the service. Submit only lawful content you are entitled to share. We may moderate unlawful, misleading or abusive material.
9. Responsibility and disputes
To the extent permitted by law, we exclude indirect or consequential losses and limit ordinary contractual liability relating to a product to its purchase price. These limitations do not apply where prohibited, including liability or consumer remedies that cannot lawfully be excluded. Nothing here waives rights relating to fraud, legally actionable negligence or defective products where applicable. You are responsible under applicable law for losses caused by your unlawful misuse; this does not create an unlimited consumer indemnity.
Indian law governs these terms. Disputes may be brought before courts, tribunals or consumer commissions having jurisdiction under applicable law. These terms do not restrict a consumer's right to use a legally available forum or complaint mechanism.
10. Support, grievances and updates
Customer support: support@bolo.com (retained from the previous policy; verify before publication). Website: https://boloshopping.com. Use the Contact Us link on the website for current support options.
Grievance officer: [INSERT NAME AND DESIGNATION]. Grievance email/telephone: [INSERT VERIFIED DETAILS]. Postal address: [INSERT COMPLETE ADDRESS]. We acknowledge consumer complaints within 48 hours and redress them within one month of receipt, in accordance with applicable law.
We publish revisions with an effective date and give appropriate notice of material changes. The terms applicable at the time of purchase govern that order, subject to applicable law. Updated terms do not retrospectively withdraw an existing return or refund entitlement.